Terms of Use

Terms of Use Agreement

Welcome to The Jewellery Shop

These Terms of Use (the "Terms") govern your access to and use of thejewelleryshop.com.au, including any content, functionality, and services offered on or through the website (the "Website"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Website.

1. Eligibility

You must be at least 18 years old to use the Website. If you are under 18 years old, you may not use the Website without the consent of a parent or guardian.

2. Account Registration

To access certain features of the Website, you may be required to register an account. When registering an account, you agree to provide accurate and complete information about yourself. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. You agree to immediately notify The Jewellery Shop of any unauthorized use of your account.

3. User Conduct

You agree to use the Website in a responsible and lawful manner and in accordance with these Terms. You agree not to use the Website for any illegal or unauthorized purpose, including, but not limited to, the following:

  • Uploading, posting, transmitting, or distributing any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.

  • Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.

  • Uploading, posting, transmitting, or distributing any content that infringes any patent, trademark, trade secret, or other intellectual property right of any third party.

  • Uploading, posting, transmitting, or distributing any content that contains viruses, Trojan horses, worms, or other harmful or disruptive code.

  • Interfering with, disrupting, or damaging the Website or the servers or networks that host the Website.

  • Attempting to gain unauthorized access to the Website, any portion of the Website, or any other computer system or network connected to the Website.

4. Intellectual Property Rights

The Website and all content contained on the Website, including, but not limited to, text, graphics, images, audio, video, and software, are the property of The Jewellery Shop or its licensors. You may not copy, modify, distribute, transmit, display, perform, reproduce, publish, create derivative works from, transfer, or sell any of the content without the prior written consent of The Jewellery Shop.

5. Links to Other Websites

The Website may contain links to other websites that are not owned or operated by The Jewellery Shop. The Jewellery Shop has no control over and assumes no responsibility for the content, privacy policies, or practices of any third party websites. You further acknowledge and agree that The Jewellery Shop shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites.

6. Disclaimer of Warranties

THE WEBSITE IS PROVIDED "AS IS" AND "AS AVAILABLE". YOU EXPRESSLY AGREE THAT USE OF THE WEBSITE IS AT YOUR SOLE RISK. THE JEWELLERY SHOP MAKES NO WARRANTIES, EXPRESS OR IMPLIED, ABOUT THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE JEWELLERY SHOP DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE JEWELLERY SHOP SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE WEBSITE, EVEN IF THE JEWELLERY SHOP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8. Indemnification

You agree to indemnify, defend, and hold harmless The Jewellery Shop, its officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, fees, including reasonable attorneys' fees, arising out of or in connection with your use of the Website or your violation

Shipping & Returns 

Shipping Policy

Domestic Shipping: We offer standard and express shipping within Australia. Standard shipping typically takes 2-5 business days, while express shipping typically takes 1-2 business days. Shipping costs are calculated based on the weight and size of your order.

International Shipping: We offer international shipping to most countries. Shipping costs are calculated based on the weight and size of your order, as well as the destination country.

Delivery Times: Please allow up to 2 business days for your order to be processed and shipped. Delivery times will vary depending on the shipping method you choose and your location.

Tracking Your Order: You will receive a shipping confirmation email with tracking information once your order has been shipped. You can track your order status online or by contacting us.

Returns Policy

Change of Mind Returns: We accept returns for change of mind within 30 days of purchase. To return an item for a change of mind, please contact us for a return authorization number. The item must be returned in its original condition, with all tags attached and packaging intact. You are responsible for the cost of return shipping.

Faulty or Damaged Goods: We will replace or refund any faulty or damaged goods at no cost to you. Please contact us within 7 days of receiving your order to report any faults or damage.

Refunds: Refunds will be processed within 14 business days of receiving your returned item. Refunds will be issued to the original payment method.

Exceptions: The following items are not eligible for return or exchange:

  • Personalized items

  • Gift cards

  • Items purchased on sale

Please Note

  • We recommend that you use a traceable shipping method for all returns.

  • We are not responsible for lost or damaged returns.

Contact Us: If you have any questions about our shipping or returns policy, please contact us at enquiries@thejewelleryshop.com.au